Activating a Dormant Malaysian CIMB Savings Account whilst Overseas

This issue has been resolved!

I got an e-mail today from my customer service representative. She had been giving me weekly updates about the status of my account.

Today, she e-mailed to inform me that my account is now active. Thank God!

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What I did:

1. Posted my problem on CIMB Malaysia's facebook wall, explaining my circumstances and why their solution is unavailable to me.

2. Wait for a customer service representative to contact me.

3. Sent my contact details to the customer service representative to formally submit a complaint. (A reference number or case number will be assigned to you. Use it for further correspondences.)

4. Sent a formal letter (physical and electronic PDF copy) addressed to my home branch.

5. Wait for news.

6. Receive good/bad news. (In this case, it was good news for me.) ^^

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Initially, I had asked my brother and another friend to ask the people at CIMB (face-to-face inquiry) on my behalf but they were both told I had to be physically in Malaysia to activate my account and that there was no other way. But, deciding not to give up or to resort to other... err... ways to "be" in Malaysia without actually being there, facebook turned out to be another reliable channel for customer service complaints.

SNS, people! If they are properly manned, they should be a good channel to submit your complaints and have the right people deal with your problem.

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We Don't Date N00bs, We Pwn Them!

That sentence is just awesome! Check out n00b boyfriend by college humour:
http://www.youtube.com/watch?v=JVfVqfIN8_c

By the way,

Carolyn has great friends! :D

My car broke down today (thankfully within Sunway College so we weren't on the road). The water pump wasn't working and I think a safety device was stopping the engine from running to prevent it from over-heating. My brother was with me so that was a good thing. He went to get the mechanic and paid for everything. When a frustrated message was posted on fb and msn, I was thankful for two friends who offered to fetch me from the train station! (No car = public transport.)

See, Carolyn isn't used to getting help without having to ask because Carolyn usually just asks for them beforehand. So when Carolyn's friends offer their help, she's really very happy and grateful.

Thank you for making my day!