:: Updated! Issue Resolved! See Latest Post! ::
So the Internet had no answers for me. I opted therefore to look for a Facebook page. Yes, I turned to Facebook.
Turns out, CIMB did have a facebook page and people do post their problems on their wall. I decided to post my problem and it turns out this Facebook page was properly manned and a customer service representative was assigned to me almost immediately.
They requested for my contact particulars, which I happily gave. Since then we've exchanged two e-mails, requiring a formal request letter from me to my CIMB home branch. I have sent both a PDF and the actual physical letter to CIMB.
I now await news of its arrival and the resolution of this problem.
Until then.
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